1) Overview
We aim to make refunds and returns straightforward and fair. This policy covers digital downloads, online workshops/events, physical goods (such as books or prints), and custom commissions. Nothing in this policy affects rights you may have under applicable consumer laws.
2) Digital products (downloads, guides, templates)
- Instant downloads are generally non-refundable once access or download has occurred.
- UK/EU consumers: you may have a 14‑day right to cancel before download/access begins. When you choose immediate access, you acknowledge you waive this right once access starts.
- If a file is defective or inaccessible due to a fault on our side, contact us within 14 days for a replacement or refund.
3) Online workshops, courses, and events
- Full refund if you cancel ≥ 7 days before the start time.
- 50% refund or full credit if you cancel 3–6 days before.
- No cash refunds within 48 hours of start; we’ll provide a credit where possible or a recording if offered.
- If we cancel or materially reschedule, you can choose a full refund or a new date/credit.
4) Physical goods (prints, books, merchandise)
- 30‑day return window from delivery for unused items in original condition and packaging.
- Start your return by emailing order number, reason, and photos (if damaged) to [email protected].
- Unless the item is faulty or we erred, you’re responsible for return shipping. We recommend tracked shipping.
- Refunds are issued to the original payment method after inspection. Allow 5–10 business days after we receive your return.
5) Damaged or defective items
Report damage within 7 days of delivery with photos of the item and packaging. We will offer a replacement, repair, or refund as appropriate.
6) Custom work and commissions
- Deposits for custom work are typically non‑refundable once work commences (materials are procured and time is allocated).
- If we cannot complete the commission for reasons within our control, we’ll refund amounts paid for undelivered work.
- Revisions are handled per the commission agreement. Additional revisions may incur fees.
7) Non‑returnable items
- Gift cards and promotional vouchers.
- Opened or used items that cannot be restocked for hygiene or safety reasons (if applicable).
- Downloadable software/digital products after access has begun.
8) Exchanges
For size/variant exchanges (where applicable), initiate a return per section 4 and place a new order after your refund is processed.
9) Payment processing and fees
We refund the amount paid for the item(s) less any non‑recoverable payment processor fees, shipping already incurred, and optional expedited services unless the return is due to our error or a faulty product.
10) Chargebacks
If you’re considering a chargeback, please contact us first so we can resolve the issue quickly. Unauthorized chargebacks may be contested with supporting documentation.
11) How to request a refund/return
- Email [email protected] with subject “Refund/Return – [Order #]”.
- Include your name, order number, item(s), and reason. For damage/defects, attach photos.
- We’ll reply with approval and, if needed, a return address or label. Ship items within 14 days of approval.
12) Return address
Cloud Forest Path Returns • 602 Karl Fork Lake, Arthurton BT46 5NR, UK • Phone: +44 5630 189976
13) Your consumer rights
This policy works alongside mandatory rights under applicable consumer protection laws (e.g., UK Consumer Rights Act, UK/EU withdrawal rights). Where the law grants you greater protection, those rights prevail.
14) Changes
We may update this policy. The “Last updated” date reflects the latest revision.
15) Contact
Questions? Contact [email protected] or call +44 5630 189976. Company No.: 76246764.